At a Samsung Service Centre, you can get your Samsung related complaints resolved, buy Samsung products and even get your Samsung phones repaired by Samsung technicians.
If you have a Samsung phone, whose warranty is still valid and needs to be fixed, please visit a Samsung Service Centre instead of giving it to someone else to repair for you. This will save you a lot of money.
On submission of your phone at a Samsung repair centre, you will be told if your warranty has been forfeited or still valid. You will go home with a signed form containing details of your phone, as a proof that you have submitted your phone for repair at the Service Centre. The form is what you will have to provide whenever you return there to pick up your phone.
Within 3-working days, you will receive a phone call from a Samsung rep, informing you how much it will cost you to get your phone fixed and if they should go ahead with the repair. If you inform them to go ahead, you will receive another call once fixed. Thereafter, you will have to go back to the service centre with your money to pickup your phone.