My GTBank Token device was locked yesterday while trying to make online money transfer via the GTBank Internet banking platform. It was locked after entering three different transactions codes generated from the token device.
Wondering why I have to enter three different codes? Well, I did that because the GTBank server was rejecting every code I entered to complete the transaction despite the fact that I was entering the exact code seen on the screen of the token device.
Immediately it was locked, I was prompted to log off and re-login to the Internet banking platform for me to reset the token device. I signed off and on signing in, the form below was displayed for me to enter my Token ID and transaction code generated from the token device.
I entered the ID but to my surprise, the token was no longer working. I pressed its button several times to generate a transaction and nothing was displaying on the screen. I was so pissed off because I was already thinking I will have to go to the bank the next day to get a new token device.
Immediately, I took to Twitter and Facebook to announce my frustration and also to know if any other person is also experiencing the same problem. Comments from some of my friends made me to realize I wasn’t the only one experiencing it.
Few minutes after tweeting my frustration, I got a reply from @GTBank on Twitter to call GTConnect.
The GTConnect customer care rep asked me the name on the bank account, the address on my profile, my last successful transaction and my token ID. After confirming all the information provided to him, my token was unlocked. Thereafter, I was able to complete my transfers on the GTBank Internet platform without having to get a new token device.
How Do I Get My GTBank Token ID?
The ID is at the back of your token device.
Have you also experienced this? Were you able to resolve it by yourself via the Internet banking platform or by calling GTConnect? Pls, let me hear from you via comments.